rq99 Frequently Asked Questions

Registering on rq99 takes less than two minutes. Visit the rq99 website, tap the registration button, and enter your mobile number, a username, and a password. You will receive a one-time SMS verification code to confirm your number. Once verified, your account is immediately active. Players must be 21 years or older to open an account and use any part of the platform.

rq99 accepts your Bangladesh National ID card (NID) as the primary KYC document. A valid passport or driving licence is also accepted. You may additionally be asked for a selfie holding your ID and a screenshot of your bKash or Nagad account showing your registered name and number. KYC submissions are reviewed within 24 hours on business days. Passing KYC is required before your first withdrawal can be processed.

On the rq99 login page, tap the Forgot Password link and enter your registered mobile number. A one-time reset code will be sent to that number by SMS. Enter the code, choose a new password of at least 8 characters mixing letters and numbers, and confirm it. If you no longer have access to your registered number, email [email protected] with your username and identity details and the support team will assist you.

No — rq99 enforces a strict one-account-per-player policy. Duplicate accounts are identified during KYC checks and payment verification. Any extra accounts discovered will be permanently closed and any winnings from them will be voided. If you believe your account has been incorrectly blocked, contact rq99 support at [email protected] to initiate an identity review.

To close your rq99 account, send an email to [email protected] clearly stating that you want permanent account closure. No reason is required. Any remaining balance will be returned to your verified withdrawal method before the account is closed. If you are seeking closure because gambling has become harmful, rq99 also recommends requesting self-exclusion, which can be applied immediately on the same request.

rq99 covers BPL, IPL, T20 World Cup, ICC Test series, and ODI matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, total wickets, first over runs, and man of the match. Live in-play betting is also offered on ball-by-ball events during active matches, with decimal odds that update in real time throughout the innings.

Yes — rq99 runs fully in your mobile browser on both Android and iOS without any app download required. Simply open rq99.net in Chrome, Safari, or any modern mobile browser and log in. The entire platform including cricket betting, slots, live casino tables, and crash games is accessible from a 320px screen upwards. The mobile-first layout is built for one-handed use on a phone.

rq99 sources its games exclusively from certified providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. All games use Random Number Generator (RNG) technology that is independently audited by accredited testing laboratories. This guarantees that no outcome can be predicted or manipulated. Live casino tables stream from professional studios with real dealers, providing an extra layer of visible transparency for players.

RTP (Return to Player) is the theoretical percentage of total bets a slot game returns to players over many thousands of spins. It is a long-run average, not a session guarantee. Most slots on rq99 have RTPs between 94% and 97%. Pragmatic Play titles commonly sit at 96% to 96.5% RTP. You can find a specific game's RTP in its paytable or information screen before you start playing.

Yes. rq99 offers a full live casino section powered by Evolution Gaming and Ezugi, both of which stream HD-quality tables from professional studios with trained human dealers. Available live games include Roulette, Blackjack, B accarat, Andar Bahar, Dragon Tiger, Teen Patti, and live game shows. All live tables are playable directly in your mobile browser on rq99 with no software download needed.

rq99 is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and its servers. Financial transactions are processed through established channels including bKash, Nagad, and Visa. rq99 does not store full card details and applies industry-standard security to all account operations. Player funds are kept separately from operational funds as a safeguard.

The minimum age to register and play on rq99 is 21 years. This rule applies to all products on the platform including sports betting, live casino, slots, and crash games. rq99 verifies player age during the KYC process and may request age-confirming identity documents at any time. Accounts found to belong to players under 21 are immediately suspended and all associated winnings are voided.

rq99 provides responsible gaming tools inside your account settings. You can set daily, weekly, or monthly deposit limits, apply session time limits, or activate a cooling-off time-out of 24 hours, 48 hours, or 7 days. All limit reductions take effect immediately and cannot be reversed until the period expires. To access these tools, log into your rq99 account and navigate to the Responsible Gaming section of your profile settings.

To self-exclude from rq99, email [email protected] stating that you want to apply self-exclusion. You can request exclusion for 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion takes effect immediately upon processing. During the exclusion period you will be unable to log in, deposit, or place bets. rq99 will also suppress all marketing communications to your account for the duration of the exclusion.

If gambling is affecting your finances, relationships, or mental health, take action immediately. Contact rq99 support at [email protected] to request self-exclusion or account closure — no questions asked. Also consider speaking with a counsellor or mental health professional in Bangladesh. Recognising a problem early greatly improves the outcome. rq99 is committed to supporting every player who reaches out, without judgement or delay.

rq99 customer support is available 24 hours a day, 7 days a week. The main contact channel is email at [email protected]. When writing in, include your registered username, a clear description of your issue, and any relevant transaction IDs or screenshots to help the team resolve your query faster. For urgent matters such as self-exclusion requests or suspected account security issues, mark your email subject line as URGENT for priority handling.