Responsible Gaming at rq99

Gambling Should Be Fun — Let's Keep It That Way

rq99 is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh.

Online gambling is a form of entertainment that millions of people enjoy responsibly every day. At rq99, we want every player in Bangladesh to have a positive experience — one where gaming stays in its proper place as a leisure activity, never a financial necessity or a source of stress. We are proud to offer cricket betting, live casino, slots, and more, and equally proud to ensure that every player who uses our platform has access to the tools they need to stay in control.

Responsible gaming is not just a policy statement at rq99 — it is embedded into the design of our platform. From the moment you create your account, you have access to a range of tools that allow you to set deposit limits, restrict your playing time, take a break from the platform, or exclude yourself entirely if you feel your gambling is becoming a problem. These tools are available at no cost, require no special approval, and take effect immediately.

We also recognise that for some people, gambling can become more than entertainment. Problem gambling is a recognised condition that can affect anyone regardless of age, income, or background. rq99 takes this seriously. Our support team is available around the clock to assist any player who feels they may be developing a difficult relationship with gambling, and we encourage anyone in that situation to reach out without hesitation.

21+ Age Restriction — No Exceptions

rq99 is strictly for adults aged 21 and above. We have zero tolerance for underage gambling.

rq99 enforces a strict minimum age of 21 years for all players. This is not simply a regulatory formality — it reflects our genuine belief that gambling is an adult activity with real financial consequences, and that young people must be protected from exposure to it. Every new account registration requires age confirmation, and rq99 reserves the right to request official identity documents (such as a Bangladesh National ID card or passport) at any point to verify that an account holder meets the minimum age requirement.

If rq99 discovers that a player is under the age of 21, the account will be immediately suspended, all pending withdrawals will be frozen, and any winnings will be voided. rq99 is also committed to ensuring that minors cannot accidentally access the platform — we encourage all adult players who share a device or household with younger family members to use password protection and to keep their rq99 account credentials private at all times.

• ✓Age confirmation is required at the point of registration — no account can be created without it.
• ✓rq99 may request KYC documents at any time to verify that a player meets the 21+ requirement.
• ✓Accounts that cannot be age-verified will be suspended until verification is completed.
• ✓rq99 does not direct any marketing content towards individuals under 21 years of age.

How to Activate Your Protection Tools

Getting your rq99 player protections set up takes just a few steps. No waiting period, no fees.

1. 1
   Log In to Your rq99 Account

   Access the rq99 platform using your registered username and password. All responsible gaming tools are available directly from your account settings.
2. 2
   Navigate to Account Settings

   Locate the Responsible Gaming section within your account settings. Here you will find deposit limits, session limits, time-out, and self-exclusion options clearly laid out.
3. 3
   Select and Apply Your Preferred Limit

   Choose the tool that best fits your needs. Set your deposit cap, time restriction, or self-exclusion duration. Changes that reduce your limits take effect immediately.
4. 4
   Contact Support if You Need Help

   If you are unsure which tool to use, or if you are in a situation where you feel you need to stop gambling urgently, contact rq99 support directly. Our team will apply any restriction on your behalf immediately — no form required.

Our Commitment to Responsible Gaming

rq99 holds itself to a high standard when it comes to player protection. These are the principles we apply every day.

• ✓We will never market or advertise gambling services to anyone we know or reasonably suspect to be under the age of 21.
• ✓We will always process self-exclusion and account closure requests immediately, without delay, and without attempting to persuade a player to stay.
• ✓We will proactively monitor account activity for patterns associated with problem gambling and will contact players where we identify concerning behaviour.
• ✓We will ensure that responsible gaming tools are prominently available, easy to use, and take effect instantly — never hidden behind complex menus or subject to unnecessary approval processes.
• ✓We will treat all responsible gaming enquiries and account restriction requests with complete confidentiality and without judgement.

Responsible gaming is a shared responsibility. rq99 will always do its part, and we ask our players to engage with the platform honestly and to use the tools available whenever they feel they need to. Playing at rq99 should always feel like a choice — and we are here to make sure it stays that way.