rq99 Privacy Policy
Your privacy matters to rq99. This policy explains what personal information we collect, why we collect it, and how we keep it safe.
Introduction
This Privacy Policy governs how rq99 collects, processes, stores, and protects personal data provided by players on the platform.
rq99 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who registers and uses the rq99 platform. This Privacy Policy sets out in clear terms what personal information rq99 collects from players, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the rights that players have in relation to their personal data. This Policy applies to all users of the rq99 website and mobile platform, including registered account holders and visitors who browse the platform without registering.
By registering an account with rq99 or by continuing to use the platform after this Policy has been made available to you, you confirm that you have read and understood its contents and that you consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use the rq99 platform.
Privacy at a Glance
Six key privacy principles that guide how rq99 handles your personal information.
1. Information We Collect
rq99 collects personal information from players in two primary ways: information you provide directly when you register or use the platform, and information collected automatically as you interact with the rq99 website and mobile interface. We collect only the minimum information necessary to deliver our services, verify identity, process payments, and comply with applicable legal and fraud-prevention obligations.
Information You Provide Directly
- Registration details: full name, date of birth, mobile phone number, and account credentials (username and password). Date of birth is collected to verify that you meet the 21+ age requirement.
- KYC verification documents: government-issued photo ID (National ID card, passport, or driving licence) and proof of address, when requested as part of the identity verification process.
- Payment information: mobile wallet numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. Card details for Visa and Mastercard transactions are processed securely and are not stored on rq99 servers beyond what is required for transaction completion.
- Support communications: any messages, emails, or other correspondence you send to rq99's support team, including the content of those communications and contact details used.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system version, browser type, screen resolution, and mobile network information. This data helps rq99 detect fraud and optimise platform performance for Bangladesh players' typical devices and connection speeds.
- Usage data: pages visited, games played, betting activity, session duration, and navigation patterns within the rq99 platform. This data is used in aggregated, anonymised form to improve platform features and game offerings.
- Cookie data: information collected via cookies and similar tracking technologies placed on your browser or device when you access rq99. See the Cookies section below for full details.
Information From Third Parties
rq99 may receive information about you from third-party payment processors (including bKash, Nagad, Rocket, and Upay) and from identity verification services used as part of the KYC process. This information is used solely to verify your identity, confirm payment transactions, and detect or prevent fraud. rq99 does not purchase personal data from data brokers or third-party marketing databases.
2. How We Use Your Information
rq99 uses the personal information it collects for specific, clearly defined purposes. We do not use your information for any purpose beyond what is described in this Policy without first obtaining your explicit consent.
- Account management: to create, maintain, and administer your rq99 account, including processing your registration, verifying your identity, and managing account security.
- Payment processing: to process deposits and withdrawals via your chosen payment method, reconcile transactions, and investigate payment disputes or errors.
- Regulatory compliance and fraud prevention: to comply with applicable legal and regulatory obligations, including KYC requirements, anti-money laundering obligations, and age verification rules.
- Platform improvement: to analyse usage patterns, troubleshoot technical issues, and develop new features or game categories based on how players in Bangladesh use the platform.
- Customer support: to respond to your enquiries, resolve account issues, and communicate with you about your account status, promotions, or changes to platform terms or policies.
- Responsible gaming: to monitor account activity for signs of problem gambling behaviour and, where appropriate, to contact players with information about responsible gaming tools available on the platform.
3. Disclosure of Your Information
rq99 does not sell, rent, or trade your personal information to any third party. Your information may only be disclosed outside of rq99 in the specific circumstances described below, and only to the extent strictly necessary for the relevant purpose.
Permitted Disclosures
- Payment processors: your mobile number and transaction data are shared with bKash, Nagad, Rocket, Upay, or card payment processors solely to complete deposit and withdrawal transactions. These processors are bound by their own privacy and security obligations.
- Identity verification providers: limited personal data (name, date of birth, ID document details) is shared with third-party KYC verification services where required to satisfy our identity verification obligations.
- Technology and platform service providers: companies that provide hosting, security, analytics, or other technical infrastructure services to rq99 may access data to the extent necessary to perform those services. All such providers are contractually required to handle data securely and only for the specified purpose.
Legal Obligations
rq99 may disclose your personal information where required to do so by applicable law, court order, or governmental or regulatory authority. Where legally permissible, rq99 will endeavour to notify you before disclosing your data in response to such a request.
4. Data Security
rq99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or destruction. All data transmitted between your device and the rq99 platform is encrypted using SSL (Secure Sockets Layer) technology. Account passwords are stored in hashed form and are never accessible in plaintext by rq99 staff or systems.
While rq99 applies industry-standard security practices, no system is entirely immune to security risks. You also play an important role in protecting your account: you are responsible for keeping your login credentials confidential and for ensuring that any device from which you access rq99 is reasonably secured. If you suspect your account has been compromised, please contact rq99 support immediately.
Our Security Measures Include
- SSL encryption on all data transmissions between your device and the rq99 platform.
- Restricted staff access to personal data, limited to personnel who require access to perform their specific job functions.
- Regular security assessments and monitoring of the rq99 platform infrastructure to identify and address potential vulnerabilities
5. Cookies
rq99 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the site. Cookies are small text files stored on your device when you visit rq99. They do not contain your full personal details and cannot be used to identify you in isolation.
Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. However, disabling essential cookies may prevent certain features of the rq99 platform from functioning correctly, including account login, session management, and payment processing. rq99 does not use cookies to serve third-party advertising or to track your activity on websites outside of the rq99 platform.
Types of Cookies We Use
- Essential cookies: required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery.
- Analytical cookies: used to collect anonymised data about how players navigate and use the rq99 platform. This data is used in aggregated form to improve the platform and prioritise feature development.
- Preference cookies: used to remember your settings and preferences, such as language selection, so that you do not need to reconfigure them on every visit.
6. Your Rights
As a user of the rq99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the rq99 support team using the contact details published on this platform. rq99 will respond to all data rights requests within a reasonable timeframe.
- Right of access: you may request a copy of the personal data that rq99 holds about you, along with information about how it is being used and whether it has been shared with any third parties.
- Right to rectification: if any personal data rq99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to erasure: in certain circumstances, you may request that rq99 delete the personal data it holds about you. This right is subject to rq99's legal obligation to retain certain data for specified periods, particularly data relating to financial transactions and KYC records.
- Right to restrict processing: you may request that rq99 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
- Right to withdraw consent: where rq99 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
rq99 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. Where a fee is applicable, rq99 will communicate this clearly before proceeding. rq99 may also decline requests that are manifestly unfounded or excessive, and will provide a written explanation in such cases.
7. Data Retention and Policy Amendments
rq99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of the account's active status and for a period following account closure as required by financial crime prevention obligations. Transaction records are retained for the period required under applicable financial regulations. KYC documents are retained for the period required by applicable identity verification regulations.
When personal data is no longer required for any active purpose or legal obligation, rq99 will securely delete or anonymise it so that it can no longer be linked to any individual. If you have specific questions about how long rq99 retains particular categories of data, you may contact the rq99 support team for clarification.
Amendments to This Policy
rq99 reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Where a change materially affects how rq99 uses or shares your personal data, rq99 will endeavour to notify you in advance, either via a notice on the platform or by communication to your registered contact details.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact the rq99 support team using the email address published on this platform. This Policy was last reviewed and updated in January 2026.
Have Questions About Your Privacy?
Visit our FAQ for quick answers, or read our Responsible Gaming page to learn how rq99 protects players. 21+ only. Please play responsibly.